Approach Management Services specializes in professional workers’ compensation claims management and Retro program administration. We value strong partnerships and provide services that help you make informed, long-term financial decisions through disciplined risk management. Together, we work to protect your workforce and strengthen your bottom line.
2026 All-in-One Workplace Poster
We are pleased to provide an all-in-one collection of workplace posters. The poster contains each of the required Federal and Washington State posters.
Posters will be available to ship the last week of January.
Risk-Management Services
Retrospective Rating Programs
Earn refunds on your workers’ compensation premium by joining Washington’s Retro program. In a Retro group, you share risk and qualify for refunds alongside members committed to safe workplaces and smart risk management. Your Approach claims manager delivers expert claims support to help you make sound financial decisions that reduce premiums and maximize your Retro return.
Pathway Program
Not every employer is ready for Retro on day one. Our Pathway Program builds the safety, claims, and operational foundations needed to succeed. We provide hands-on guidance and high-quality support so your team can enter a Retro group with confidence.
Workers' Comp Management
Work with a dedicated expert who manages your workers’ compensation claims from start to finish. We efficiently navigate Washington’s state-fund L&I system, closing the knowledge gap that often leads to delays, higher claim costs, and premium increases. With early intervention, strong advocacy, and proven return-to-work strategies, we help employers resolve claims faster and lower their EMR to pay the lowest possible premium.
Ready to take the first step?
Complete the no-obligation release form so we can review your loss history and prepare a 3-year Retro refund illustration based on your results and group performance. This process takes about 7 days and is the first step toward approval.
Upcoming Training: Claims 101™ and Claims 201™
Claims 101™
Build your workers’ compensation expertise with our two most popular classes. Claims 101™ is the perfect starting point, giving you a clear understanding of how Washington’s workers’ comp and Retro systems work, who’s involved in a claim, and what steps you can take to keep costs as low as possible. It’s highly rated and recommended for anyone involved in HR, safety, or claim decisions — many employers attend every year to stay sharp.
Claims 201™
Ready for the next level? Claims 201™ takes a deeper dive into claim strategy, financial impact, and real-world scenarios. You’ll learn the practical techniques our Analysts use every day to move claims forward, avoid costly pitfalls, and support better outcomes for your organization. (Completion of Claims 101™ is required.)
Ask Approach Featured Article
Unlock the Value of Washington’s Preferred Worker Program
The Preferred Worker Program offered by Washington Labor and Industries is an underutilized strategy that can help employers manage complex claims while retaining valuable employees. This program is designed for workers who have permanent medical restrictions that prevent them from returning to their original job. By creating a permanent light duty position, employers can avoid costly vocational retraining.
