As an Approach client, you have a dedicated retro coordinator who is your go-to expert to navigate the claims process from start to finish.
Our innovative claims management program and risk management strategy has been developed over more than 25 years — and we’re constantly adapting to the latest industry changes and incentives available to our clients.
Our proven strategy
Education
Our popular educational courses take the mystery out of workers’ comp. They are complimentary and available in-person or online.
Safety
A commitment to safety is the best way to prevent claims. Our safety experts will visit your location to help design a top-shelf safety program that fits your company. Plus, annual visits are free of charge.
Reporting
Clients receive detailed monthly claim-based analytics. These reports can be customized to meet your organization’s needs and can include cost assessments as well as accident and injury trend information.
Proactive claims management
Personal service
No call centers. No bouncing around. Your personal retro coordinator is with you throughout each claim, advocating for your business.
Early intervention
Report claims to us anytime. 24/7 emergency response is included. We proactively manage each claim to resolution with your bottom line in mind.
Return-to-Work
We’ll help your injured employee get back on the job as quickly as possible. It’s the best way to help their recovery and you’ll receive financial incentives while they are on light-duty.
Retro coordinator
We recruit talented claims professionals who bring a wealth of experience and deliver the highest quality customer service and claims management.
Group lead
Each retro team is lead by a seasoned veteran who provides oversight and guides the activities of the retro coordinators.
Cross-team collaboration
Led by our VP of Claims and Sr. Claims Advisor, group leads are in constant collaboration to ensure best practices and that program and policy changes are shared with the claims team.
Nurse case manager
Our full-time, on-site registered nurse can help put medical reports in layman’s terms, review disability ratings and assist with return-to-work.
Our nurse is also available to attend to in-person needs with your injured employee and their family in the event of a serious injury or life-threatening emergency.
Stay-at-Work specialist
L&I’s Stay-At-Work program reimburses you for costs when providing light-duty jobs for injured employees. That’s why Approach has a full-time Stay-at-Work Specialist, dedicated to helping you secure payment.
Ergonomic consultations
The Approach ergonomist can visit your location to advise on workstation setup, provide in-depth training, or to train your staff in the basics of ergonomics.
Good ergonomics can help keep your staff healthy and on-the-job, while reducing the chance of claims being filed.
Vocational services
The costliest claims are often those that go to vocational retraining. Because it is such an important element for clients to have access to, we have a full-time vocational specialist to offer complimentary assistance.